Hey It's Nes!
Hey!
Nessa Rupa
Your General Virtual Assistant
It's
I help businesses stay organized, connect with their customers, and grow through reliable and efficient virtual support.
Customer Support • Admin Assistance • Email Management
Customer
Support
Administrative
Support
Social Media
Management
Marketing
About me
Hi! I'm Nessa. A customer service representative for over 4 years, now transitioning into freelancing.
For the past 4 years, I’ve delivered customer and technical support through phone, chat and email channels. I’ve worked with different customers, solving issues with clear communication, empathy, and efficiency. I understand the importance of fast response times, accurate information, and a positive customer experience.
Customer Service Experience
A solid 4 years of experience in customer service.
Chat & Email Support
An experienced chat/email support.
Email & Productivity Tools
Knowledge in using Outlook and Google Workspace emails.
Data Entry & Coordination
Data entry, record keeping, documentation, email correspondence, and coordinating requests with different teams.
Billing Support
Handled billing concerns including renewals, subscriptions, refunds, and payment-related inquiries.
Website Creation
I create templated websites using website builders.
WHAT I CAN DO FOR YOU
Services I Provide
Helping brands stay organized and connected with reliable and detail-oriented approach.
01 / COMMUNICATION
Chat/Email Support
I handle chat and email inquiries with professionalism and care — keeping your customers informed, supported, and satisfied.
02 / ORGANIZATION
Calendar Management
I help manage your daily schedule, meetings, and appointments so you can stay organized and focused on what matters most.
03 / ADMINISTRATION
Admin Support
I manage and organize digital files, documents, and spreadsheets to keep everything accessible and well-structured.
04 / EMAIL MARKETING
Email Marketing
Support
I help plan, create, and manage email campaigns that informs, engage and grow your audience using tools like Klaviyo, MailChimp, and Wix Email Marketing.
05 / SOCIAL MEDIA
Social Media Assistance
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Scheduling posts
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Creating content captions
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Researching hashtags
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Monitoring engagement (comments, replies, messages)
06 / RESEARCH & OTHERS
Research & Other Tasks
Accurately enter, update, and maintain information in spreadsheets and other systems while ensuring data organization.
Tools and Platforms
I'm familiar with
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SAMPLE
WORKS
This image shows what the visitors point of view once they search the business name.
EMAIL MARKETING PROJECTS
Strategic and visually engaing email marketing campaigns designed to inform, convert, and build lasting customer relationship.
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Preview of EM Camapign created using Klaviyo.
Preview of EM Camapign created using Klaviyo.
Preview inside the editor.
Preview of EM Camapign created using Klaviyo.
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