Hi, I'm your

Virtual Assistant

Hello! I’m Nessa, an experienced customer service representative with a mix in phone, chat and email support roles. I bring strong communication, problem-solving skills, and a customer-oriented mindset to help businesses deliver fast and efficient support.

Services

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About me

Hi! I'm Nessa—a customer service representative for over 4 years, now transitioning into freelancing.

For the past 4 years, I’ve delivered customer and technical support through phone, chat and email channels. I’ve worked with different customers, solving issues with clear communication, empathy, and efficiency. I understand the importance of fast response times, accurate information, and a positive customer experience.

A solid 4 years of experience in customer service.

An experienced chat/email support.

Knowledge in using Outlook and Google Workspace emails.

I create templated websites using website builders.

services

Services I Provide

Chat/Email Support

I handle chat and email inquiries with professionalism and care — keeping your customers informed, supported, and satisfied.

Calendar Management

I help manage your daily schedule, meetings, and appointments so you can stay organized and focused on what matters most.

Admin Support

I manage and organize digital files, documents, and spreadsheets to keep everything accessible and well-structured.

Website Builder

I design and set up easy-to-manage websites using drag-and-drop builders — perfect for entrepreneurs who want a beautiful online presence without the tech stress.

DNS Management

I manage DNS settings to ensure your domains, websites, and emails are properly connected and running smoothly across platforms.

Email Setup

I set up professional email accounts through Google Workspace, Microsoft Outlook, and cPanel — ensuring your business emails are properly configured, secure, and ready to use.